Pixi + Hello Kitty
Shop the Collab
Pixi + Hello Kitty
Shop the Collab
Pixi + Hello Kitty
Shop the Collab
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We are usually unable to edit an order once an order is placed due to how quickly orders are processed and shipped.
If you have specific questions about your order, please reach out to our customer care team at customercare@pixibeauty.com for further assistance.
Our team works hard to process and ship orders as quickly as possible therefore there's only a very limited amount of time after an order has been placed when your order can be cancelled.
Please reach out to our customer care team at customercare@pixibeauty.com with your order number so that we can further advise.
If your order was cancelled, you will receive an email notice to explain the reason for the cancellation (see below). And most importantly - you WILL NOT BE BILLED for any cancelled items.
If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer care team or call us at 1.201.512.5675 (Mon - Fri 08:00 am - 05:00 pm PST).
When an order gets cancelled it's usually due to one of the following reasons:
At this time, we are not currently looking for additional retail/wholesale partnerships.
If you reach out to customercare@pixibeauty.com, we will happily pass your information along so if in the future we are looking to expand.
Unfortunately, we must limit orders to no more than ten (10) units of any item. If you have any questions, please contact our customer care team or call us at 1.201.512.5675 (Mon - Fri 08:00 am - 05:00 pm PST).
If your shipment arrives damaged, please contact us at customercare@pixibeauty.com or 1.201.512.5675 (Mon - Fri 08:00 am - 05:00 pm PST) ASAP for next steps.
You must register with a phone number and email address where we can contact you, since there are cases where we will need your assistance in filing a claim.
We regret we cannot refund any postage charges incurred if you have changed your mind about your purchase.
All Pixi orders are shipped and delivered via the premium carrier, USPS! We only ship on business days (Monday through Friday, excluding major holidays). We currently offer the following shipping options:
Most orders shipped via standard service are processed and shipped in 1 - 2 business days, depending on product availability.
Most ground shipments are delivered within 2 - 7 business days from the order's ship date.
Orders being shipped to Alaska and Hawaii will receive an additional surcharge of $10, and some restrictions may apply.
We are currently unable to ship to APO/FPO and PO Box addresses. In order for us to facilitate delivery please kindly provide an alternative address for your order.
We have a UK site that can handle many of the international needs. However, from our US site we're unable to accept orders that are shipped to destinations outside the U.S.
Please click here to access our UK site. Alternatively, you can change your location at bottom right of this page.
Depending on your order and location, it will ship from our warehouse in either Las Vegas or Pennsylvania within the United States.
Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Orders placed on Saturday and Sunday will be processed the following Monday.
Once an order is dispatched, it's typically delivered within 2-7 business days, depending on the delivery address.
We have a passion for creating cruelty-free makeup and skincare products that bring out the natural beauty in all! Helping you achieve this is always our top priority.
We accept returns from www.pixibeauty.com within 30 days of purchase for unopened or gently used items. Please email our Customer Care Team at customercare@pixibeauty.com to receive step-by-step instructions on how to return your items. As we are always striving to improve your experience with us, please provide our Customer Care Team with your order number as well as the reason for your return.
Please note that free gifts, promotional items, significantly used products, incomplete sets, shipping fees or items purchased through other retailers cannot be returned.
Please note refunds are processed to your original payment method and can take up to 2-5 business days to reflect in your account, depending on your bank's policy.
We are happy to accept Visa, MasterCard, American Express, Discover Card & Catch. We also accept Klarna for flexible payment plans.
In some cases, credit cards with billing addresses outside the U.S. may get rejected by our processor.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
Not if you're shipping to an address outside California or New York.
If you are a resident of California or New York, we are required to collect sales tax on total shipped merchandise, including shipping & handling fees, shipped to California and New York. If you have other questions regarding sales tax, please feel free to email us at customercare@pixibeauty.com.
No, we do not store your credit card details.
The security of the information regarding your order is very important to us. All financial transactions are carried out via a secure payment gateway.
Klarna is the smoothest & safest way to get what you want today and pay overtime.
To learn more about Klarna, please visit our Klarna FAQs HERE.
Catch is an alternative payment method linked to your debit card or bank account, like Venmo or PayPal, that allows us to pass on savings to you in the form of store credit.
By paying with Catch, you earn 5% of your purchase subtotal back in the form of store credit to redeem on your next purchase online at pixibeauty.com. Store credits must be used before they expire, 6 months after being issued.
To sign up, simply select Catch at checkout and you will be redirected to Catch to log in or create an account. From there, continue checkout like normal to earn your 5% back in store credit. Credits will automatically be applied when you shop with us again and pay with Catch.
Once you are on the checkout page you will be able to enter your discount code.
If the discount code is valid, the offer will be reflected in your cart.
Only one code allowed per order.
Yes, we do! Our E-gift cards are a great way to gift a Pixi treat that you can be confident your loved one will enjoy. Simply select the amount of your choice, include a personal message and then add it to your cart to purchase online. Once purchased your E-Gift card will be emailed straight over to you, where you can then send it out to whoever you wish and when the time is right.
Please click here to be taken to our E-Gift Card shopping page.
Pixi does NOT test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. Pixi uses only the highest quality ingredients which have a proven safety record.
Each pregnancy journey is unique and we always recommend consulting with your physician for advice on what to use during your pregnancy or when breastfeeding. Your physician will know your medical history best and can give their professional opinion on whether a product is safe to use after reviewing its ingredient list. All Pixi product ingredient lists can be found on the product pages on our website.
We know, we know - there's nothing worse than an out of stock item. The good news is you can quickly sign up for a back in stock email alert. The moment the item you want is available again, you are automatically sent an email with a “buy now” button to make your purchase.
Our Pixi Boutique US flagship store is located at the Westfield Century City Mall on 10250 Santa Monica Blvd, Los Angeles, CA 90067.
Our Pixi Boutique London flagship store is located at 22a Foubert's Place, London, W1F 7PW.
Pixi products are produced in small batches. Please refer to the period-after-opening symbol (open jar symbol) on the label of the product. This symbol can be found on all our products near the back or bottom of the outer packaging and will have a written number of months or years inside the jar symbol. For example, it will state 12M for 12 months. This means that the product stays potent and fresh for 12 months after you open it.
For best results, products should always be stored with the cap on and in a cool, dark place for maximum shelf life.
If your order contains a product that qualifies as hazmat (e.g., SunMist SPF50 etc.), it requires a special shipping and handling process and must ship ground Standard Shipping (4-8 days total delivery time including processing time) for domestic. We cannot ship hazmat items to Alaska, Hawaii, P.O. boxes, and APO/FPO military address locations at this time.
Our Subscribe & Save subscription service ensures you won’t run out of your favourite Pixi products. Sign up and you will automatically receive your subscription items at the frequency of your choice for 10% off. You can customize and update your subscription settings anytime.
We will notify you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscriptions.
Manage your subscription preference at any time from your Account Page or reach out to Customer Service for additional support at customercare@pixibeauty.com.
Find out more about Subscribe & Save here.
Click on the product you would like to receive on subscription and make sure “Subscribe & Save” is selected.
You can choose the frequency that it is delivered – options include every 30, 60, 90, 120 or 180 days. Make this selection and then add it to your cart.
Then checkout as normal and receive 10% off your item at every delivery. Standard delivery fees apply.
Find out more about Subscribe & Save here.
Pixi Rewards is Pixi’s loyalty program that offers our glowing community exclusive rewards and experiences. Redeem rewards with points earned from qualifying purchases.
To join, you must create an account by entering your name, email and choosing a password.
Once a member of Pixi Rewards, you can earn up to 5 points per each $1 spent shopping with us via the website. You can also earn points by completing activities in your Pixi Rewards portal, such as entering your birthday and referring your friends to Pixi.
Yes, you can earn points just for signing up, as well as completing activities listed in your Pixi Rewards portal. Activities include entering your birthday, following Pixi on social media and leaving product reviews.
Once you have earned enough points to qualify for the reward you want to redeem, log in to your Pixi Rewards portal and click the “Get reward” button under the reward of your choice. A code to redeem your reward will appear on the screen for you to use. Your redeemed rewards will stay in your account until you decide to use them.
No, currently rewards are only redeemable online.
Points will expire if not used within 12 months of your last purchase. You will be notified 14 days before your points expire.
Yes, we offer an exclusive gift of 500 points to all Pixi+ Rewards members that have added their birthday to account.
No, currently points can only be earned by shopping with Pixi through our online website or our mobile app.
Tiers indicate your status in the Pixi Rewards loyalty program: Glow-Dreamer, Glow-Getter & Ultimate Glow. Each tier has its own perks and exclusive rewards offered to members. Move through the tiers by earning points and shopping with Pixi!
No, rewards cannot be combined with other promotions running on the website.
If your order is returned and refunded, the points associated with that purchase are removed from your account.
